We sincerely apologise for the inconvenience caused in delivering your goods. Because of some operational reasons and the logistics issues during delivery, your parcel was delayed. We would like to propose the following solutions to this situation:
1. If the goods are no longer needed, we will issue a refund. Kindly reply email with your order no., your name, phone number and your preferred payment method and send to ccuganda@kilimall.com We will guarantee that the refund will be issued in your account within 7 working days.
2. If you need us to deliver the goods, we will be happy to and will do so via a professional courier staff within two weeks.
3. For urgent delivery of the goods, we will send them to your pick up station as indicated: Gate 2, 3 Level KING FAHD PLAZA KAMPALA ROAD, KAMPALA, Uganda.
Contact: Billow +(256)752232745
Working time: 9AM to 6 PM
If you have any other problems, please contact us through
E-mail: ccuganda@kilimall.com
Whatsapp group: https://chat.whatsapp.com/AMhxZ0cucLZ9Hae3mLkhzU
We aplogise again for the delay. Thanks for your great support!